Privacy Policy — Kekriya

01 Introduction

This privacy policy explains how kekriya handles your personal information when you visit our website, use our mobile app, or interact with any of our services. Whether you are browsing our game catalogue, placing a bet, or chatting with our support team, kekriya collects certain data to make your experience smooth and secure.

We understand that as a Bangladeshi player, you want to know exactly where your information goes and who has access to it. That is a fair concern, and at kekriya we take it seriously. We do not sell your data. We do not share it with random third parties. Everything we collect serves a specific purpose — whether that is verifying your identity, processing your withdrawal through bKash, or making sure our platform runs without technical issues.

By creating an account on kekriya or continuing to use our services, you agree to the data practices described in this privacy policy. If any part of this policy is unclear, feel free to reach out to our support team before proceeding.

02 Data We Collect

Kekriya collects different types of information depending on how you interact with our platform. Here is a clear breakdown of what we collect and when:

Personal Information You Provide

When you register on kekriya, you provide us with basic personal details. This is necessary so we can create your account, verify your identity, and comply with legal requirements:

• Full name — as it appears on your government-issued ID.
• Date of birth — to confirm you are at least 18 years old.
• Email address — for account notifications, password recovery, and promotional communications from kekriya.
• Phone number — for two-factor authentication and account security on kekriya.
• Payment details — your bKash, Nagad, or Rocket number for deposits and withdrawals.

Verification Documents

As part of our KYC (Know Your Customer) process, kekriya may request copies of your national ID card, passport, driving licence, utility bills, or bank statements. These documents are stored securely and used solely for identity verification purposes.

Automatically Collected Data

When you visit kekriya, our servers automatically record certain technical information:

• IP address and approximate geographic location.
• Browser type and version, operating system, and device type.
• Pages visited on kekriya, time spent on each page, and referral source.
• Game session data including bets placed, wins, losses, and game duration.

03 How We Use Your Data

Every piece of data kekriya collects has a specific purpose. We do not collect information just because we can. Here is how we use the data:

• Account creation and management — your name, email, and phone number allow us to set up and maintain your kekriya account.
• Identity verification — your ID documents confirm your age and identity, helping kekriya prevent fraud and meet regulatory obligations.
• Payment processing — your bKash, Nagad, or Rocket details are needed to deposit and withdraw funds on kekriya.
• Customer support — when you contact kekriya support, we reference your account data to resolve issues faster.
• Platform improvement — technical data like browser type and pages visited helps kekriya identify bugs, improve performance, and optimise the user experience.
• Security and fraud prevention — IP addresses and session logs help kekriya detect suspicious activity, prevent multi-accounting, and protect your funds.
• Promotional communications — with your consent, kekriya sends emails or SMS about new games, bonuses, and special offers. You can opt out at any time.

04 Data Sharing and Third Parties

Kekriya does not sell your personal data to advertisers or data brokers. Period. However, there are limited circumstances where we share certain information with trusted third parties:

• Payment processors — when you make a deposit or withdrawal on kekriya, your transaction details are shared with the relevant mobile banking provider (bKash, Nagad, Rocket) to complete the transaction.
• Game providers — kekriya works with licensed game studios to deliver casino games. Game session data (not personal identity data) is shared so providers can ensure fair outcomes.
• Legal authorities — kekriya may be required to share data with law enforcement or regulatory bodies if legally compelled to do so, for example in cases of suspected fraud or money laundering.
• Technical service providers — kekriya uses hosting, analytics, and security services that may process data on our behalf. All such providers are bound by strict data processing agreements.

All third parties that process data on behalf of kekriya are contractually obligated to handle your information securely and only for the specific purposes agreed upon.

05 Cookies and Tracking Technologies

Kekriya uses cookies and similar technologies to improve your browsing experience. Here is what that means in plain language:

• Essential cookies — these are required for kekriya to function properly. They handle things like keeping you logged in and remembering your language preferences.
• Performance cookies — these help kekriya understand how users interact with the platform. We use this data to identify slow pages, fix errors, and improve navigation.
• Functional cookies — these remember your choices such as preferred deposit method or favourite games on kekriya.

You can manage cookie preferences through your browser settings. However, disabling essential cookies may prevent you from using certain features on kekriya, including logging in or placing bets.

06 Data Storage and Security

Kekriya stores your personal data on secure servers protected by industry-standard encryption. We use SSL/TLS encryption for all data transmitted between your device and kekriya servers. Sensitive documents such as ID copies are stored in encrypted formats with restricted access.

Our security measures at kekriya include:

• 256-bit SSL encryption on all pages and transactions.
• Firewalls and intrusion detection systems monitoring for unusual activity around the clock.
• Regular security audits conducted by independent third parties.
• Role-based access controls ensuring only authorised kekriya personnel can access personal data.
• Encrypted backups stored in geographically separate locations for disaster recovery.

Kekriya retains your personal data for as long as your account is active, plus an additional period required by applicable regulations (typically five years after account closure). After the retention period, your data is securely deleted or anonymised.

07 Your Rights

As a kekriya user, you have the following rights regarding your personal data:

• Right to access — you can request a copy of all personal data kekriya holds about you.
• Right to correction — if any of your information on kekriya is incorrect or outdated, you can request an update.
• Right to deletion — you can request that kekriya delete your personal data, subject to legal retention requirements.
• Right to withdraw consent — you can opt out of marketing communications from kekriya at any time by clicking the unsubscribe link in any email or contacting support.
• Right to data portability — you can request your kekriya data in a structured, machine-readable format.

To exercise any of these rights, contact kekriya support at [email protected]. We will respond to your request within 30 days.

08 Protection of Minors

Kekriya does not knowingly collect personal data from anyone under the age of 18. Our platform is strictly for adults. If we discover that a minor has registered on kekriya, we will immediately close the account and delete all associated personal data.

If you are a parent or guardian and believe your child has created an account on kekriya without your knowledge, please contact us immediately at [email protected] so we can take appropriate action.

09 Changes to This Privacy Policy

Kekriya may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page and may notify you via email or an in-app notification on kekriya.

We encourage you to review this privacy policy periodically. Your continued use of kekriya after any changes indicates your acceptance of the updated policy.

10 Contact Us

If you have any questions, concerns, or requests related to this privacy policy or how kekriya handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 on the kekriya website and mobile app

Our team aims to respond to all privacy-related enquiries within 24 hours. For formal data requests, kekriya will respond within 30 calendar days.